Book Customer Experience Speakers

Scott Bedbury is a top creative strategist and former executive who helped define the early growth of Nike and Starbucks. His expertise centers on brand leadership, innovation, and the power of purpose-driven corporate culture. The author of A New Brand World, a book repeatedly cited as one of the "100 Best Business Books of All Time," Bedbury advises global clients like Apple and Google through his firm, Brandstream. His keynotes provide invaluable strategies for organizational innovation, building brand trust in a "post-truth" age, and leveraging employee experience (EX) for market success.

Steven Van Belleghem is a globally recognized expert on Customer Experience (CX) and a bestselling author. His latest book, A Diamond in the Rough, was named the #1 must-read business book for 2024 by Forbes. He is the Co-founder of Nexxworks, an inspiration agency, and a marketing professor at Vlerick Business School. His keynotes provide a visionary approach to CX Strategy, detailing how to transform human and digital roles, and leverage AI not for the sake of technology, but for creating customer benefits like hyper-personalized offerings.

Mauro Porcini is the Chief Design Officer at PepsiCo and a leading expert on design, innovation, and leadership. His work is a powerful counterpoint to a world of corporate shortsightedness, offering a clear guide to a more productive and fulfilling workplace. His career is a powerful testament to the power of a bold vision and a commitment to a more human-centered and purpose-driven approach to business. A compelling keynote speaker, Porcini provides a clear and practical guide to mastering design, innovation, and leadership. He speaks on organizational culture, brand strategy, and the importance of a more human-centered approach to business. His talks are ideal for leaders and teams.

Joe Pine is the pioneer and leading expert on the Experience Economy and the bestselling co-author of the seminal book of the same name. He provides management advice to Fortune 500 companies and startups worldwide. His books, including Authenticity, Infinite Possibility, and Mass Customization, showcase his ability to predict economic shifts. As a highly sought-after speaker, he shares strategies for experience innovation on the digital frontier and demonstrates how making the customer experience the central focus is the lifeblood of an enterprise.

Tiffani Bova is the former Chief Growth Evangelist at Salesforce and a leading authority on business growth and innovation strategy. She provides a practical roadmap for sustainable, profitable growth. The author of the bestseller Growth IQ, her work is based on direct consultation with thousands of companies, from startups to Fortune 500s. Her keynotes deliver high-impact, actionable strategies for leaders, focusing on the 10 paths to growth and the critical necessity of aligning people, processes, and technology to create a seamless customer experience.

Robbie Kellman Baxter is the founder of Peninsula Strategies and the authority who coined the term “Membership Economy.” Her bestselling books provide a blueprint for organizations to master subscription pricing, freemium models, and customer loyalty. As a sought-after strategic advisor, her clients include Netflix, Microsoft, and the NBA. Her keynotes teach organizations how to achieve viral growth and recurring revenue by radically rethinking their customer relationships to focus on the Forever Transaction and optimize customer lifetime value.

Don Peppers is a globally leading authority on customer experience management and CRM. The co-author of the seminal bestseller The One to One Future, his books have sold over a million copies in 18 languages. Recognized as the world’s leading authority on CX management by SatMetrix and named one of the "Top 50 business brains" by The London Times, he advises a global clientele on customer-centered strategies. His keynotes provide actionable insights for attracting new customers and rewarding their loyalty for sustained business performance.

Robert Spector is the bestselling author of the The Nordstrom Way series and a globally recognized expert on Customer Experience (CX) and employee engagement. His talks, presented in over 27 countries, are renowned for their engaging stories, humor, and practical takeaways. He teaches the elements of a world-class customer service culture and includes lessons from retail giants like Amazon, Starbucks, and Costco for immediate implementation.

Subir Chowdhury is a renowned global expert on the Quality movement and the Chairman and CEO of ASI Consulting Group, which has helped hundreds of clients save billions of dollars. He is recognized by Thinkers50 as one of the world's most influential management thinkers. The author of 15 books, including the bestsellers The Ice Cream Maker and The Difference, his ideas are translated into over 20 languages. His keynotes provide leaders with the expertise, knowledge, and passion needed to implement the concept of “Quality is Everyone’s Business” (QIEB) and drive organizational excellence across the critical People, Planet, and Process (PPP) dimensions.

Brett King is a world-renowned futurist and the "Godfather of Fintech," known for founding Moven, the world's first mobile, neo-bank. He hosts the globally top-ranked FinTech radio show, Breaking Banks. The 4x bestselling author of influential books like Bank 4.0 and Augmented, King provides strategic advice to governments and bank boards worldwide. His keynotes offer deep, forward-looking insights into technology transformation, the future of banking, and the impact of AI on the global economy.

Adam Toporek is a leading Customer Experience (CX) thought leader and a third-generation entrepreneur. He is the author of Be Your Customer’s Hero and co-founder of the popular Crack the Customer Code podcast. He uses psychology, neuroscience, and behavioral economics to deliver actionable ideas focused on the human customer. His keynotes help organizations and entrepreneurs improve their customer experiences, leaving participants enthused and equipped with new tools for making their service best in class.

Ashish Hemrajani is the founder and CEO of BookMyShow, India’s largest online entertainment ticketing platform, which he built by successfully pivoting through the dot-com bust and the COVID-19 pandemic. An alumnus of Sydenham Institute of Management Studies, he is a respected mentor for aspiring entrepreneurs. His keynotes share insights on digital disruption, resilience, and the power of a customer-first approach to scale an e-commerce business to a global valuation of over ₹6,000 crore.

Jeanne Bliss is known as the “Godmother of Customer Experience.” She pioneered the role of the Chief Customer Officer (CCO) at companies like Lands’ End and Microsoft, driving loyalty rates up to 95%. As the Co-Founder of the Customer Experience Professionals Association, she has delivered over 2,000 keynotes on how to build a roadmap toward genuine customer experiences. Her books, including the groundbreaking Chief Customer Officer and the bestseller Would You Do that To Your Mother?, provide actionable frameworks for earning passionate advocates inside and outside a business.

David Salyers is a business leader and former Vice President at Chick-fil-A. With over 30 years of experience, he played a key role in the company's growth and helped build a world-class brand known for its exceptional customer service and strong corporate culture. He is the co-author of the book Remarkable!. As a keynote speaker, Salyers draws on his experiences to share the principles of servant leadership and purpose-driven business. He offers audiences a roadmap for creating a "remarkable" organizational culture and building lasting customer loyalty. His talks are essential for anyone looking to transform their business and inspire their team.

John Rossman is a former Amazon Executive and the bestselling author of The Amazon Way series. He is renowned for leading the launch and scaling of the Amazon Marketplace—now over 50% of Amazon’s units sold. As a leadership keynote speaker, he provides thought-provoking principles and actionable playbooks on digital transformation, AI-driven enterprise, and the cultivation of high-performance teams. He brings a unique blend of Amazon leadership principles and cutting-edge strategies to empower organizations to compete in the hyper-digital era.